Automotive Customer Service Associate
Expected salary range
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Location
Workplace
Job Description
About the role
Join Patterson's Precision Auto Repair as an Automotive Service Writer. Patterson's Precision Auto Repair has been helping Nolensville with its automotive service needs since 1992. The team is dedicated to providing automotive service to clients at a competitive price. If you have a background in automotive service and enjoy working in a fast-paced environment, the team wants to hear from you.
Patterson's Precision Auto Repair has been helping Nolensville with its automotive service needs since 1992. Its goal is to provide the best automotive service to customers at a competitive price. NAPA and the team strive to get the best service from clients' vehicles. The team has two ASE master technicians dedicated to providing automotive service.
Responsibilities
- Call customers with estimates and maintenance recommendations.
- Create digital vehicle inspections of service and maintenance recommendations.
- Build estimates for service and maintenance.
- Conduct quality control inspections after work is completed.
- Maintain customer retention strategies and create monthly specials.
- Assign jobs and acquire parts for technicians.
- Perform inspections to provide basic repair direction.
- Maintain inventory, order parts, and return cores.
- Assess customer needs, build estimates, and get customer approval for repairs.
Requirements
- Strong customer service skills.
- Background in merchandising.
- Knowledge of retail operations.
- Experience with stocking and inventory.
- Knowledge of NAPA TRACS (Mitchell ProDemand is the same).
- Ability to communicate with customers, whether they are happy or sad.
Benefits
- 401(k)
- Vacation leave
- Sick leave
- Holiday pay
- Paid time off
- Bonus/commission: Yes
patterson precision auto repair
Patterson's Precision Auto Repair is hiring an Automotive Customer Service Associate in Nolensville.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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