Automotive Service BDC Call Center Representative

About the role

The Pedder Automotive Group was founded in 2008. The automotive group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway and Pedder Hyundai of Moreno Valley.

The Service BDC Rep is responsible for introducing our business to the public. We are looking for positive, magnetic team players with a drive to succeed. This position will work as a liaison between our customers and sales team to promote new service opportunities.

Responsibilities

• Ability to build a friendly relationship over phone, text, email or chat.
• Write professional, custom emails, or text messages to potential customers.
• Time management skills, ability to handle multiple communications at once.
• Monitor personal daily, weekly and monthly sales and statistics.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Work collaboratively with others in a team based environment.
• Efficiently record all customer interaction activity.
• Maintain and improve product and dealer knowledge through dealer provided learning.
• Facilitate timely follow up on all internet leads.
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Self-starter, professional and punctual.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude, excellent communication skills, both written and verbal.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
• An occupational license may be required for this position.

Benefits

Our Auto Group is proud to offer a comprehensive benefit package, including: Medical, Dental, Vision, Paid Time Off, Several Supplemental Offerings, Life Insurance, Local Discount Programs, Employee Assistance Program, and 401(K) program.