Automotive Claims Adjuster

About the role

The Senior Auto Adjuster is responsible for managing complex non-injury auto claims from investigation through resolution. This role handles multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss claims. The adjuster analyzes policy language, evidence, damages, and applicable laws to make coverage, liability, and settlement decisions while providing proactive customer service throughout the claims process.

Responsibilities

• Manage complex auto claims from investigation through resolution.
• Handle claims involving:
  • Multi-vehicle accidents
  • Coverage disputes
  • Disputed liability
  • Comparative negligence
  • Physical damage
  • Total loss
• Analyze policy language, statements, evidence, damages, and applicable law to determine coverage and liability.
• Evaluate and negotiate first-party and third-party physical damage claims within settlement authority.
• Document claim investigations, decisions, and resolutions in Guidewire ClaimCenter and related systems.
• Independently manage an assigned inventory of claims and drive timely resolution.
• Deliver empathetic and proactive customer service during difficult claim situations.
• Partner with managers, appraisers, technical resources, and business partners.
• Support catastrophe (CAT) response efforts, including mandatory on-call assignments and potential evening, weekend, and holiday work.
• Travel or deploy with minimal notice during CAT events.
• Investigate claims thoroughly and identify all relevant facts.
• Make timely coverage, liability, and settlement decisions.
• Maintain clear, complete, and well-documented claim files.
• Communicate effectively with members regarding claim status and next steps.
• Take ownership of claims through final resolution.
• Successfully manage claim inventory while maintaining service and quality standards.

Requirements

• Auto Adjuster License for AZ or willing to complete.
• High School Diploma or GED.
• Minimum 3 years of recent auto claims adjusting experience.
• Auto physical damage claims experience, including repair-related claim decisions and settlements.
• Coverage investigation experience.
• Disputed liability experience.
• Comparative negligence experience.
• Experience independently managing an assigned auto claims inventory from investigation through resolution.
• Arizona Adjuster License.
• Ability to pass a job-related assessment, if required.
• Auto Claims Adjusting: 3+ years of recent auto claims adjusting experience; experience handling claims from initial investigation through resolution.
• Coverage Investigation: Experience reviewing and interpreting policy coverage; ability to analyze evidence and determine claim coverage.
• Liability Analysis: Disputed liability handling; comparative negligence determination.
• Physical Damage Claims: Vehicle damage evaluation; repair-related settlement decisions; first-party and third-party physical damage claim negotiations.
• Claims Management: Managing assigned claim inventory; timely claim resolution and documentation; decision-making based on policy, evidence, damages, and applicable law.
• Required technology skills:
  • Guidewire ClaimCenter (documentation and claims management)
  • Claims documentation systems and related claims tools
• Preferred qualifications:
  • 4+ years of recent auto claims adjusting experience.
  • Experience handling liability claims, coverage investigations, disputed liability claims, and comparative negligence claims.
  • Total loss experience, including vehicle valuation and settlement negotiation.
  • Experience mentoring, coaching, or acting as a technical resource.
  • Active adjuster license or multiple state adjuster licenses.
  • Guidewire ClaimCenter experience.
  • Bachelor's degree.
  • U.S. military service or military spouse/domestic partner status.