Automotive Service Advisor / Shop Coordinator

About the role

A small, growing automotive service shop in the Kalamazoo area is looking for a trustworthy, dependable, and organized Service Advisor / Shop Coordinator. This is a hands-on role for someone who follows directions, follows established procedures, and takes pride in keeping customers informed and daily shop operations running smoothly.

We are a small business working to grow, and we are looking for someone who wants to contribute and grow with us. Employer details will be shared with selected candidates during the interview process.

• Schedule: Full-time, with occasional Saturdays as needed; not every Saturday.

Responsibilities

• Communicate with customers about needed service, estimates, repair approvals, progress, and completion.
• Schedule service appointments and coordinate technicians' daily workloads.
• Create, update, process, and track repair orders (ROs) from opening through completion.
• Keep RO status, customer authorizations, parts information, and documentation accurate and current.
• Produce reports on open and completed ROs, outstanding work, parts costs, and shop activity.
• Use Mitchell 1 or similar shop management software and dealership systems.
• Order the correct parts, compare suppliers, and obtain competitive prices while meeting quality and delivery needs.
• Track deliveries, returns, and credits to keep repairs moving and records accurate.
• Communicate with office staff about scheduling, job status, costs, and completed work.
• Follow established processes and help where needed as part of a small team.

Requirements

• Honesty, dependability, accountability, and strong follow-through.
• Ability to follow directions and established procedures consistently.
• Clear, professional communication with customers, technicians, and office staff.
• Strong organization, attention to detail, and computer skills.
• Automotive service-writing, parts-ordering, and repair-order experience preferred.
• Experience with Mitchell 1 or similar shop management software preferred.

Benefits

• 401(k) retirement plan.
• Dental insurance.
• Vision insurance.