Automotive Service Advisor

About the role

Randy Hiley Chrysler Jeep Dodge Ram in Fort Worth, TX is looking for Service Advisors to join its Service Team. The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out additional assignments that allow the dealership to leave an impressionable experience with the customer.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Drive the sale of technicians’ time to meet the department’s sales forecast.
• Prioritize required services and be prepared to provide options upon request.
• Keep customers informed on completion times, service expenses, and possible changes.
• Ensure customers have a positive dealership experience.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Requirements

• One year of experience in a service advisor role strongly preferred.
• One year of sales experience preferred.
• Dealership experience preferred.
• Must have computer proficiency.
• Excellent customer service skills.
• Great communication skills.
• Ability to multi-task.
• Team player.
• Valid driver's license with an acceptable driving record.
• High School diploma or equivalent.
• All candidates must be authorized to work in the United States and be able to pass a pre-employment background check, including criminal and motor vehicle, and drug screening.

Benefits

• Competitive wages.
• Health insurance, dental, vision, life and disability, and 401k plan with employer match.
• Uniform allowance.
• Employee discounts.
• Room for career advancement.
• A supportive, team-oriented work environment.
• Start your career with Chrysler today!