Automotive Service Manager

About the role

SERVICE MANAGER — FIXED OPERATIONS

Minnesota Truck Headquarters • Monticello, MN • Full-Time • Monday–Friday

EVERY INQUIRY AND EVERY INTERVIEW IS STRICTLY CONFIDENTIAL.

We know the best service managers are already working somewhere. Nothing you send us leaves ownership, and no one hears from us about you — not your employer, not your references, not anyone in this market — unless you tell us to. Read our full commitment below before you decide whether to reach out.

The building work is done. Minnesota Truck Headquarters is Minnesota’s largest pre-owned pickup, SUV, and car dealer, and we’ve just completed a full renovation of our 12,000 square foot service facility. Now we’re hiring the leader to run it.

Most service managers inherit someone else’s layout, someone else’s equipment, and someone else’s problems. Here, the facility is finished and the process is yours to write. What we need is the operational leadership to match the investment.

Fixed operations at a high-volume pre-owned dealership carries a dual mandate: take care of retail service customers, and keep reconditioning moving so sales always has fresh inventory. Doing both well is the job — and doing it well makes you central to how this business performs.

What Makes This One Different

• A hiring process that protects you. Confidential from the first email to the final handshake. See our commitment below.
• No factory warranty work. Every hour this shop sells is customer-pay, internal reconditioning, or service contract. No warranty claims, no warranty labor rates, no factory audits, no policy adjustments.
• No weekends. The shop runs Monday through Friday. You get your Saturdays back.
• A finished facility. 12,000 square feet, newly renovated, modern equipment. The investment is already made.
• Direct access to ownership. You report to ownership, with real authority to make decisions and no layers to work through.

Responsibilities

• Lead all fixed operations — service, service advising, and parts coordination
• Own the daily operation of the shop: production, profitability, and customer experience
• Manage reconditioning throughput and cycle time in partnership with sales and inventory
• Hire, train, and develop technicians, advisors, and support staff — including a clear tier and certification path
• Own the service P&L: labor gross, parts gross, effective labor rate, hours per repair order, and technician efficiency
• Build an appointment and dispatch system that keeps the shop loaded and minimizes customer wait time
• Establish and enforce shop process — workflow, quality control, and comeback reduction
• Drive customer satisfaction and retention through communication standards and follow-up discipline
• Manage vendor relationships, sublet, and shop supplies; control expenses and department assets
• Report performance to ownership with accuracy and candor
• Set the tone: a shop people are proud to work in and customers trust

Requirements

What You Bring

Required

• 3+ years in service management, assistant service management, or fixed operations leadership
• Demonstrated ability to read and act on financial statements and service performance reports
• A track record of hiring, developing, and retaining technicians
• Proven results growing labor sales, technician productivity, and customer satisfaction
• Working knowledge of shop operations and flat-rate environments
• Comfort with dealership management systems (DMS) and daily reporting
• Strong customer-facing communication skills
• Valid driver’s license and a clean driving record

Preferred

• Independent or pre-owned dealership experience — comfort working across multiple makes rather than one franchise
• Reconditioning or wholesale/retail inspection experience
• DMS experience ([CDK / Reynolds / Dealertrack / Tekion — list yours])
• ASE certification or manufacturer training background
• Experience restructuring or scaling a service department

Benefits

Our Confidentiality Commitment

Changing jobs is risky when you are the person running a department. So here is exactly what “confidential” means at Minnesota Truck Headquarters — in writing, before you send us anything:

• Ownership only. Your resume and your inquiry are read by ownership and no one else. Nothing is circulated internally, posted, or handed to a third-party recruiter.
• No calls without your say-so. We will not contact your current employer, your references, or anyone in your network until you give us permission — and not a day before.
• Interviews on your terms. Off-site, early, after hours, or by video — whichever keeps this quiet. We will work around your schedule so you never have to explain an absence.
• It ends where it ends. If it is not the right fit for either of us, the conversation stays between us. Nothing is kept, shared, or mentioned to anyone in this market.

Reach out. Ask questions. You are not committing to anything by having a conversation.

Prepared by Vision Management Group.