Collections Supervisor, Automotive

About the role

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Category: Client Operations
Location: Palm City, Florida (on-site)
Application deadline: Ongoing until positions are filled.

Purpose

Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.

Responsibilities

• Supervise, coach, and develop a team of collections representatives to ensure productivity, achievement of collection targets, adherence to quality standards, and delivery of exceptional customer service.
• Ensure daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics.
• 80% of your day will consist of coaching and educating agents on how to improve their performance.
• Create an environment focusing on fun, enthusiasm and accountability.
• Take initiative and show leadership by creating performance improvement plans.
• Administer coaching and disciplinary action when appropriate.
• Handle both internal and client led performance discussions.
• Perform other related duties and assignments as required and as assigned by supervisor or other management.
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately.
• Must be able to take calls when needed.

Requirements

• College degree preferred or equivalent work experience required.
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
• Open availability during hours of operation (M-F, 7AM - 11PM & Sat 9AM - 5:30PM).
• Solid organizational, administrative, leadership and time management skills.
• Ability to demonstrate personal ownership of tasks and follow through to obtain desired results.
• Must have a keen sense of attention to detail.
• Skilled in determining why and how tasks should be attempted and their eff

Benefits

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.