Automotive Sales Professional

About the role

At RACCAR Automotive, we are committed to creating an exceptional experience for both our customers and our employees. Our team members play an important role in the success of our dealerships by providing quality service, demonstrating professionalism, and working together to support our customers and one another.

Working with RACCAR Automotive means being part of a team that values integrity, accountability, teamwork, customer service, safety, and continuous improvement. We encourage employees to take pride in their work, communicate openly, support their teammates, and look for opportunities to grow professionally.

Volvo Cars Gilbert is seeking a motivated, customer-focused Automotive Sales Professional to join our Sales team. This position is responsible for creating an exceptional vehicle-buying experience by assisting customers throughout the entire sales process—from identifying their needs and demonstrating vehicles to completing the purchase and ensuring continued customer satisfaction.

The ideal candidate is professional, energetic, relationship-driven, and committed to providing outstanding customer service while achieving individual and dealership sales goals.

Responsibilities

• Greet customers in a professional, friendly, and welcoming manner.
• Identify customer needs, preferences, and budget to recommend appropriate vehicles.
• Maintain thorough knowledge of new and pre-owned vehicle inventory, features, technology, and available options.
• Conduct professional vehicle presentations, demonstrations, and test drives.
• Guide customers through the vehicle selection and purchasing process.
• Explain vehicle features and technology during the sales and delivery process.
• Work closely with Sales Management and Finance to ensure an efficient customer experience.
• Follow up with prospective customers through phone, email, text, and other approved communication methods.
• Maintain relationships with existing customers to encourage repeat and referral business.
• Maintain accurate customer information and sales activity within dealership systems.
• Stay informed regarding current manufacturer programs, incentives, and promotions.
• Meet or exceed established individual and dealership sales goals.
• Participate in dealership training, sales meetings, and manufacturer training programs.
• Maintain a professional appearance and represent Volvo Cars Gilbert in a positive manner.
• Assist with maintaining vehicle displays and ensuring inventory is properly presented.
• Work Environment: May work indoors or outdoors and be exposed to vehicle traffic, varying temperatures, noise, and typical automotive workplace conditions.
• Perform other job-related duties as assigned by management.

Requirements

• Previous automotive sales experience preferred but not required.
• Previous sales, hospitality, retail, or customer service experience is a plus.
• Strong communication, interpersonal, and relationship-building skills.
• Professional and customer-focused attitude.
• Ability to work in a fast-paced, team-oriented environment.
• Self-motivated with the ability to meet established sales goals.
• Comfortable learning vehicle technology and explaining features to customers.
• Basic computer and CRM skills.
• Valid driver's license and acceptable driving record required.
• Must meet company insurance requirements.

Benefits

• Competitive wages.
• BCBS health coverage.
• HSA with company match
• Dental, vision, life, short-term disability, and long-term disability insurance.
• 401(k) with company match.
• Paid Time Off (PTO) and paid holidays.
• Employee discounts.
• Growth opportunities.