Automotive Service Writer / Customer Service Advisor

About the role

We are seeking an experienced Automotive Service Writer / Customer Service Advisor to join our busy, established auto body shop. This position is ideal for someone with previous experience in an automotive repair or collision center environment who understands the importance of providing excellent customer service while keeping repair jobs organized and moving efficiently.

The ideal candidate has a background in automotive customer service, service writing, or collision repair administration and is comfortable communicating with customers, coordinating repairs, managing appointments, and assisting with the day-to-day operations of a busy shop.

If you have experience working in an automotive repair or collision center environment and enjoy working directly with customers, coordinating repairs, and keeping shop operations organized, we'd love to hear from you!

In business for over 30 years with a reputation for quality work and excellent customer service. Continued growth is a large part of our business.

In business for over 30 years with a reputation for quality work and excellent customer service. Continued growth is a large part of our business.

Responsibilities

• Greet customers and assist with vehicle intake, check-ins, and drop-offs.
• Serve as the primary point of contact for customers throughout the repair process.
• Answer incoming calls, respond to customer inquiries, and provide repair updates.
• Coordinate repair appointments, vehicle drop-offs, and pickups.
• Document customer concerns and vehicle information accurately.
• Assist with preparing and reviewing repair estimates, work orders, and related paperwork.
• Communicate with technicians, estimators, and management to keep repairs on schedule.
• Follow up with customers regarding repair progress and completion timelines.
• Maintain accurate customer records and update repair management systems.
• Assist with general office administration and front-office operations.

Requirements

• Minimum of 2 years of experience in an automotive repair shop, collision center, or related automotive service environment.
• Previous experience as an Automotive Service Writer, Service Advisor, Collision Center Customer Service Representative, or Automotive Office Coordinator strongly preferred.
• Working knowledge of automotive repair processes and terminology.
• Experience handling customer inquiries, repair updates, vehicle check-ins, and scheduling.
• Ability to communicate professionally with customers and shop personnel.
• Strong organizational skills and attention to detail.
• Comfortable using computers and automotive shop management software.
• Ability to multitask and prioritize responsibilities in a fast-paced shop environment.
• Valid driver's license.

Benefits

• Opportunity to join an established and growing auto body shop.
• Competitive compensation based on experience.
• Friendly and professional working environment.
• Opportunity for continued growth within the automotive industry.