Automotive Shop Administrative Assistant

About the role

At TCM Werkshop, the focus is on providing top-quality service that gives drivers confidence behind the wheel. Our auto repair shop has built a strong reputation for working on European vehicles while also offering professional auto repair services for domestic and Asian models. In addition to that, at TCM Werkshop our employees are every bit as important as our customers. We strive to foster inclusive collaboration where team members support one another, share ideas openly, and work toward common goals with honesty, integrity, respect and accountability.

Shop Administrative Assistant: This position requires excellent organizational skills, ability to deal calmly with frustrated customers, ability to handle a high volume of customers/phone calls/paperwork. We are growing, so there is room for advancement here. We thrive on positive team dynamics. To keep our workplace supportive and encouraging, we're looking for someone who naturally blends with our team's rhythm.

At TCM Werkshop, the focus is on providing top-quality service that gives drivers confidence behind the wheel. Our auto repair shop has built a strong reputation for working on European vehicles while also offering professional auto repair services for domestic and Asian models. In addition to that, at TCM Werkshop our employees are every bit as important as our customers. We strive to foster inclusive collaboration where team members support one another, share ideas openly, and work toward common goals with honesty, integrity, respect and accountability.

Responsibilities

Customer Service & Front Desk

• Greet walk-in customers and answer incoming phone calls with a helpful, professional attitude.
• Listen to customer vehicle concerns and gather basic background information before handing off to service advisors or mechanics.
• Assist with keeping customers updated on their vehicle repair status, completion times, and price adjustments as.

Scheduling & Shop Coordination

• Schedule and confirm service, maintenance, and diagnostic appointments in shop management software.
• Follow up on parts orders and deliveries with vendors to prevent shop delays.

Assist with Invoicing & Payments

• Process customer invoices, close out repair orders, and take payments (cash, credit, or check).
• Assist with basic bookkeeping, accounts receivable, or warranty claim paperwork as needed.

Assist with Record Keeping & Administration

• Maintain digital and physical customer files, service histories, and vehicle inspection records.
• Order and restock front-office supplies and shop stationery.
• Ensure all shop paperwork, work orders, and compliance documents are filled out legibly and filed properly.
• Assist with inventory counts and records.

Requirements

Qualifications & Skills

• Education: High school diploma or equivalent; additional coursework in office administration, bookkeeping, or automotive tech is a plus.
• Experience: 3+ years of experience in an administrative, receptionist, or customer-facing role—ideally within an automotive, fleet, or service environment.
• Technical Skills:
  • Proficiency in Microsoft Office (Word, Excel) & Google Workspace.
  • Familiarity with shop management software Tekmetric.
  • Basic understanding of automotive terminology is helpful, though training can be provided.
• Interpersonal Skills:
  • Strong verbal and written communication skills.
  • Patience and problem-solving skills when dealing with stressed or frustrated motorists.
  • Ability to multitask in a fast-paced, sometimes noisy environment.

Working Conditions

• Environment: Front office/reception area of an auto repair shop; occasional exposure to the shop floor, noise, and vehicle exhaust.
• Schedule: Full-time (Monday–Friday).