Hyundai Parts Manager

About the role

Parts Manager – Hyundai of New Rochelle

We're seeking an experienced, proven Parts Manager to lead the parts operations for Hyundai of New Rochelle. You'll oversee OEM inventory, ensure efficient parts distribution for a busy service department, and support both wholesale and retail parts sales with a strong focus on accuracy, profitability, and exceptional customer service.

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch or enhance their career in the auto industry.

Responsibilities

• Maintaining a profitable and efficient parts department through the use of dealership systems and established processes.
• Utilizing the DMS to develop effective inventory stocking strategies.
• Applying principles of pricing, availability, shipping, returns, and credit policies to optimize operations.
• Preparing stock orders and completing all related documentation with accuracy and timeliness.
• Processing manufacturer-approved returns in accordance with policy guidelines.
• Monitoring and controlling departmental costs to support profitability.
• Overseeing the complete parts sales cycle—from initial inquiry to final delivery.
• Navigating and interpreting the parts catalog to identify correct components and support staff inquiries.
• Communicating professionally and respectfully with both employees and customers.
• Providing timely updates on part status and availability.
• Answering incoming calls, generating price quotes, and sharing detailed product information.
• Auditing body shop estimates to ensure accuracy in parts selection and pricing alignment.
• Delivering top-tier service to both internal departments and external customers.
• Managing inventory through consistent bin checks and efficient order fulfillment.
• Leading the parts team and collaborating closely with the service department to ensure smooth operations.
• Sourcing unavailable parts from external suppliers and placing emergency orders when required.
• Ensuring all internal service requests are properly billed on repair orders.
• Processing retail customer payments and verifying credit authorizations when necessary.

Requirements

• Import parts experience at a manufacture dealership.
• Management experience of 3 years in a dealership parts department.
• Proficiency with dealer management systems.
• Strong mathematical aptitude, including the ability to calculate discounts, interest, commissions, percentages, and geometric measurements.
• Excellent communication, interpersonal, and organizational skills.
• Consistent, reliable attendance with a strong commitment to punctuality.
• Leadership style grounded in active listening and empathy.
• A solid work ethic with the ability to thrive in a fast-paced, results-driven environment.
• Friendly, enthusiastic, and dependable, with a positive, team-oriented mindset.
• Receptive to constructive feedback and dedicated to ongoing growth and development.
• Flexible schedule with availability to work weekends and holidays.
• Skilled in multitasking and computer proficiency, including Microsoft Office.
• Maintains a clean, organized, and professional workspace with keen attention to detail.
• Demonstrated career stability and upward growth in previous roles.
• This position may require lifting and carrying heavy items, as well as tasks involving squatting, bending, and standing for extended periods.
• It's an excellent fit for a seasoned, detail-driven leader who thrives in a fast-paced dealership setting.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within