Internet Director

About the role

Go Luxury Auto Group LLC is a brand-new boutique retail store located in the Design District, Pronoun area of Dallas. Family-owned and operated, the company has been able to acquire a facility with over 14000 sf of showroom space and 3700 sf for storage.

Go Luxury Auto Group LLC will be involved in selling luxury vehicles distributed by different manufacturers, including Mercedes, Benz, Lexus, BMW, Landrover, Jaguar, Maserati, Porsche, Audi, etc. The company is set to serve a wide range of clientele in the DFW market and all over the United States.

Go Luxury Auto Group is seeking an experienced LUXURY USED VEHICLE SALES Director/General Sales Manager to be part of its team. Finance experience is required.

We are seeking an experienced Internet Director to join our team. The Internet Director will be responsible for managing and optimizing our online presence, as well as overseeing the salespeople and sales process for internet leads. This is a key role in our dealership, requiring excellent communication skills and a strong understanding of software and digital marketing strategies.

Responsibilities

• Forecast goals and objectives for sales, gross and key expenses on a monthly and annual basis.
• Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees.
• Prepare and administer an annual operating forecast and budget for the used vehicle sales department.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect used vehicle sales.
• Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
• Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develop, implement, and monitor a follow-up system for used vehicle purchasers.
• Maintain vehicle inventory. Monitor customers' likes and dislikes, lost sales, and dealership sales history, and conduct local market analyses to determine which vehicles to stock.
• Conduct daily and weekly sales and sales training meetings.
• Establish and enforce product-knowledge standards.
• Oversee the efforts of used vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Help salespeople close deals.
• Communicate daily with the new vehicle sales manager regarding units needed for used-vehicle inventory.
• Ensure that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Plan and control the display of used vehicles.
• Establish delivery procedures and ensure that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Assist in the development of advertising campaigns and other promotions.
• Keep abreast of auto auction activity and prices and attend auctions on a regular basis.
• Handle customer complaints immediately and according to dealership guidelines.
• Attend manager's meetings.
• Maintain a professional appearance.
• Perform other tasks as assigned.
• Develop and implement strategic operations to drive online traffic, leads, and sales.
• Manage and optimize the dealership's website, ensuring it is user-friendly, visually appealing, and up-to-date with inventory and promotions.
• Collaborate with the sales team to develop online sales strategies and processes that enhance the customer experience and drive conversion.
• Stay informed about industry trends and best practices.
• Demonstrate a proven track record of driving online sales and lead generation.
• Manage and respond to internet leads promptly and professionally.
• Conduct outbound sales calls to follow up with potential customers.
• Utilize various software platforms to track and manage leads.
• Conduct market research to identify trends and opportunities.
• Collaborate with the marketing team to develop effective online advertising campaigns.
• Train Internet agents on process and results.
• Coach the team to achieve new levels of success.
• Provide exceptional customer service throughout the sales process.
• Collaborate with the sales team to ensure a seamless customer experience.

Requirements

• Previous dealership and management experience is required.
• Leadership skills with a real passion for training fellow employees.
• Enthusiasm and high energy throughout the sales workday.
• Goal-oriented, friendly personality, especially when negotiating price.
• Attention to detail and problem-solving capabilities.
• Quality customer service, communication, computer, and basic math skills.
• Clean driving record and valid driver’s license.
• Automotive BDC / Internet Director experience is required.
• Proficient in software applications related to internet sales and lead management.
• Multilingual abilities are a plus, allowing you to effectively communicate with a diverse customer base.
• Strong understanding of dealership operations and processes.
• Experience in outbound sales, cold calling, or retail sales is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong attention to detail to ensure accurate representation of inventory online.
• Previous experience in a dealership or automotive industry is required.
• Strong sales skills and ability to meet or exceed sales targets.
• Proficient in using software tools for sales management and customer relationship management.
• Strong math skills for calculating pricing, discounts, and commissions.
• Ability to effectively communicate and build relationships with customers.
• Excellent organizational and time management skills.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.
• Results-oriented mindset with a focus on continuous improvement and innovation.
• Education: High school or equivalent (Preferred).
• Experience: automotive finance: 4 years (Preferred); HIRING & TRAINNING: 5 years (Preferred); Submit deals & Rehash: 5 years (Preferred); automobile management & finance: 5 years (Preferred).
• License/Certification: Clean Driving Record (Preferred).
• Work Location: In person.