Automotive Service Advisor

About the role

Our dealership is seeking a team member with a proven track record in a new and used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Automotive Service Advisor to join our team. Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits—and more.

You would report directly to the Service Director.

Responsibilities

• Advise and greet customers.
• Listen to customers' descriptions of the problems or service needed, determine the type of service required, and prepare repair orders.
• If a vehicle requires additional repairs not covered in the original order, estimate the additional cost and telephone the customer for permission to do the work.
• Follow all company processes and procedures.
• Advise customers of necessary services, repairs, and benefits.
• Maintain company standards of gross profit production and customer satisfaction.
• Always communicate internally and externally with other departments, employees, and vendors.
• Update and communicate with customers in a timely manner.
• Comply with all rules and regulations as required.

Requirements

• High School Diploma or equivalent.
• Minimum 1 year of Automotive Service Advisor/Writing necessary.
• Minimum 1 year of Automotive diagnostic, preferred.
• Working knowledge and experience of automotive products, repairs, and parts.
• Valid California Sales License, required.
• Strong communication skills and the ability to translate customers’ needs to workable technician orders.
• Strong writing and typing skills.
• All applicants must be authorized to work in the USA.
• Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license.
• Must have a valid driver’s license and be eligible for coverage under shop insurance policy (Not an excluded driver).
• Bilingual preferred but not required.

Benefits

• Competitive Wages.
• Paid Time Off for Volunteer Time.
• Paid Vacation, Sick and Holidays.
• Paid Basic Life Insurance.
• 401K & Match.
• Health, Dental, Vision Insurance.
• Other Supplemental Insurance options such as:
  • Additional access to Term Life Insurance Policy.
  • Short Term and Long-Term Disability.
  • Health care, dependent care, and family reimbursement accounts.
  • Pet Insurance.